(212) 663-2100 Same-day response available
Hotel & Hospitality Pest Control · NYC · Since 1970

One Review
Mentioning Mice
Costs More Than
A Year of Prevention.

New York City's hotel market is unforgiving. A single pest incident — visible to a guest, posted online, or flagged during a health inspection — can cost more in lost bookings and RevPAR than years of professional pest control. Broadway Pest Services has protected NYC hotels for over 50 years. Discreet. Documented. Same-day deployed.

Proactive programs that prevent the incident from ever happening
Same-day emergency response when a guest complaint arrives
Bed bug heat treatment capability — rapid, in-building deployment
Discreet service your guests will never see or notice
24/7 digital service logs for risk management and insurance
QualityPro certified — the industry's highest professional standard

Get a Free Hotel Assessment

No obligation. Senior technician evaluates your property.

We respond within 2 business hours. Same-day if urgent.

✓ Received. We will contact you within 2 hours.

or call directly
(212) 663-2100Monday–Friday · Emergency line available

The Real Cost of Reactive Pest Control

What One Incident
Actually Costs a NYC Hotel

The pest control bill is never the expensive part. The revenue loss, reputation damage, and remediation cost after a public incident is what hotel operators consistently underestimate.

$8K+
Average RevPAR impact per verified bed bug complaint
A single guest complaint visible on TripAdvisor or Google affects booking conversion for months. In NYC's competitive hotel market, rate compression is immediate.
72hrs
Average time for a negative review to impact bookings
OTA algorithms surface negative reviews fast. A pest-related complaint from a Friday check-in can affect the following week's bookings before you've even responded.
3–6mo
Typical recovery time for review scores after a pest incident
Rebuilding a 4.5 rating after a pest-related score drop requires dozens of positive reviews. ADR often needs to be discounted during recovery to maintain occupancy.

The Three Threats NYC Hotels
Cannot Manage Reactively

🛏️
Bed Bugs
NYC's international arrival volume makes bed bug introduction essentially continuous in any hotel with significant transient occupancy. Our programs include proactive room inspection schedules, rapid response protocols for guest complaints, heat treatment capability, and the incident documentation your insurance carrier and risk team requires.
🐀
Rodents
Manhattan's below-grade infrastructure — the subway system, steam tunnels, utility corridors — creates rodent migration pathways that surface in hotel basements, kitchens, and loading docks regardless of sanitation standards. We build programs around the infrastructure, not just the visible infestation.
🪳
Cockroaches
Hotel F&B operations — restaurants, banquet kitchens, room service, staff cafeterias — create the organic waste load that drives cockroach pressure. A DOH finding in your hotel restaurant affects your entire property's reputation. Kitchen-safe IPM and DOH-ready documentation are standard in every Broadway hotel program.

How Our Hotel Program Works

Built for NYC Hotels.
Not Adapted From Somewhere Else.

01

Free Property Assessment

A senior technician walks your property — back of house, receiving areas, mechanical rooms, F&B operation, sample guest rooms. We identify your specific pressure points before writing a single service order.

02

Custom Program Design

Every hotel program is built around your specific property — room count, F&B footprint, building infrastructure, pest history, operational hours, and guest experience standards. No cookie-cutter programs.

03

Discreet Scheduled Service

Our technicians work around your operational schedule. Guest-facing treatments happen after checkout. Back-of-house service is timed around your kitchen operations. Guests never know we were there.

04

24/7 Digital Documentation

Every service generates a timestamped digital log in your client portal. Pull records at midnight before a health inspection. Share with your insurance carrier, corporate risk team, or franchise auditor on demand.

05

Same-Day Emergency Response

When a guest complaint arrives, you need a response in hours, not days. Broadway dispatches same-day from our Midtown and Harlem locations — never more than 20 minutes from any Manhattan hotel.

Why NYC Hotel Operators Choose Broadway

50+ years protecting NYC hotels — we know this market deeply
Two Manhattan dispatch locations — fastest response in the city
Bed bug heat treatment capability — in-house, same-day deployment
24/7 client portal — instant compliance documentation access
Discreet service your guests will never see or notice
QualityPro certified — fewer than 3% of US companies qualify
MWBE certified — satisfies branded hotel procurement requirements
Independently owned since 1970 — no private equity, same accountability
Get Your Free Assessment → (212) 663-2100 — Call Now
★★★★★

"We had an incident in 2019 that cost us significantly in negative reviews and rate compression. After switching to Broadway, we have had zero guest pest complaints in four consecutive years of continuous program. The documentation they produce has satisfied every corporate audit we have been through. The cost of prevention is trivial compared to what we lost before."

Director of Operations
Boutique Hotel · Midtown Manhattan (name withheld by request)

Protect Your Hotel Before
the Next Guest Complaint.

Free property assessment. No obligation. A senior Broadway technician evaluates your property and tells you exactly what your exposure is.

Request Free Assessment (212) 663-2100